Policies and FAQ |
| PRICING: Please note that all prices are in U. S. Dollars. .
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped All Orders are processed within 48 hours. Thank you.
- If you are paying by credit card, your order will be shipped All Orders are processed within 48 hours. Thank you.
- If you are using our option for a payment service, your order will be shipped All Orders are processed within 48 hours. Thank you.
Your package will be shipped on the 1st Tuesday or Friday following payment receipt and/or check clearance. |
| SALES TAX: A Sales tax of 6.5% is applicable on total purchase price including s/h/i for purchases shipped within the State of Florida. If you are a Dealer and have a Florida State Tax Exempt Certificate, please mail it to me to eliminate the collecting of the Sales Tax. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All international shipping charges will be based on the closest estimate using the USPS Rate Calculator and will be shipped via USPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: A restocking fee of 15% of total order will be charged on orders that are processed from Dealers and then returned by the Dealer. If you are a Dealer in the state of Florida, I will need a copy of your Florida State Tax Exempt Certificate. It must be current. You can photo and send to me via e-mail. |
OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund
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| LAY-AWAY TERMS
I do offer a Lay-Away plan. The total purchase price, including applicable taxes, s/h/i is divided into 3 payments over a 90 day period. If any payment is not made in a timely manner, all payments to date are forfeited. However, if you have a problem with making a timely payment, it is important that you contact me by telephone) or by email as soon as possible, so that I may work with you. |
Thank you for shopping at Joan's Jewels & Collectibles!
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